CUSTOMER SUPPORT

Keep your operation
moving.

Find the right next step for an equipment fault, system access or help with your installed technology.

SPEAK TO SURE

Need help with a vehicle?

Have the vehicle registration or fleet number, depot and a short description of the issue ready.

SYSTEM ACCESS

Use the login address provided for your organisation. If you cannot find it, or need help with access, contact your SURE account team.

PLAN A SERVICE

Arrange a conversation about an upgrade, a new vehicle or support for your existing equipment.

Vehicle and depot: Registration or fleet number, location and a contact for access.
System: The affected camera, recorder, router or display, and model details if known.
What happened: Describe the symptom, when it started and whether one or several vehicles are affected.
Useful evidence: Have relevant fault messages and photos ready to share with the team. Do not include passwords.